Job details
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Job type
Location
Dublin, County Dublin
Full job description
Our client NetSole is seeking an IT Support Engineer for a permanent role with a market-leading Professional Services client in Dublin city centre. As an IT Support Engineer you will work within an Office 365 environment as part of a small team supporting internal users and IT projects.
This is an onsite role that will suit someone who wants to learn and develop skills.
What will you do?
- Monitor system alert tickets and be proactive in remediation of issues.
- Troubleshoot and resolve technology incidents for employees.
- Fully document all troubleshooting steps and create knowledge base articles of resolutions.
- General user support for office applications, mobile device/smart phone support.
- Support and management of multi-function devices.
- Undertake hardware and software installation requests.
- Record all issues and work undertaken to a high standard in ticketing platform.
- Maintain Hardware asset inventory.
- Assist with rollout of new user devices E.g., Laptops, PCs, Tablets, Phones etc
- Support of meeting room AV systems including Google Meet, Teams etc.
You should have the following experience:
- 3+ years' in a similar role (Service Desk Analyst, Systems Administrator, IT Support, Helpdesk Engineer)
- Strong skills in Microsoft O365 / Exchange
- Knowledge of networking and network equipment.
- Experience managing Active Directory, Group Policy, DHCP and DNS.
- Industry qualifications (CCNA, MSCE, MS Azure).
- Experience in Google Workspace and Google Cloud admin would be an advantage.
